I was hired to assist Rabbit Movers with overall operational and business strategy changes, claims management and customer service.
Rabbit Movers is a robust and busy company, handling hundreds of customers a month. We began by identifying areas where the business was less profitable than it should have been. Processes were put in place to manage those areas and decrease losses.
Our team contacted every customer, documented feedback, and suggested changes to systems and processes to increase customer satisfaction and the overall smooth running of the business.
When client issues arose, we negotiated amicable settlements, and proactively handled issues in order to prevent negative social media feedback. Satisfied customers were encouraged to positively review the business, thereby increasing their overall ranking.
July, 2015 to