Operations Management

Whether its an online or offline business, you want to ensure that your company is operating in the most streamlined way possible. It is good practice to review your operation frequently and make sure that your systems still fit your business size, and are scalable regardless of how large you grow.

Here are some things you should expect from your Operations Manager:

  • Creation of new scalable systems or processes if necessary
  • Training of staff or team members in the new systems
  • Implementation of automated business tools to eliminate unnecessary work and increase productivity
  • Management of systems access and logins
  • Review of full business systems including but not limited to

– customer service
– billing
– sales practices and training
– billing
– marketing
– service or product delivery, and follow up
– Review of missed opportunities in up-sells and creation of superior customer service practice to increase referrals

Please feel free to contact me for a free consultation today

 

 

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